Refund and Cancellation Policy

Last updated: October 4, 2026.

This policy applies to services purchased directly from Erenext LLC. It is designed to explain when a cancellation, rescheduling request, or refund may be available. Nothing in this policy limits rights that cannot lawfully be waived under applicable consumer protection law.

1. Interactive video lessons

Interactive video lessons are custom digital services prepared for an individual learner around the learning objectives listed on the invoice. If you need to cancel, contact us as soon as possible. Once production has begun, or once the lesson link has been delivered or made accessible, amounts attributable to work already performed are generally not refundable, except where required by law or where Erenext does not provide the agreed service.

The end of the 12 month access period, or a limitation applied under the fair use provisions of our Terms of Service, does not by itself create a right to a refund.

2. Live individual tutoring

A minimum of 24 hours’ notice is required to cancel or reschedule a live tutoring session. A cancellation made with less than 24 hours’ notice, or failure to attend a scheduled session, may result in the session being charged in full. A rescheduled session should normally be completed within 30 days unless otherwise agreed.

If Erenext cancels a scheduled session and an acceptable replacement time cannot be arranged, the amount paid for that session will be refunded or credited, as agreed with the client.

3. Education consulting

Consulting is delivered according to an agreed scope or roadmap. Once consulting work has begun, amounts attributable to work already performed or resources already committed to the agreed scope are generally not refundable. If an engagement is canceled before work begins, refund eligibility will be assessed according to the agreed scope, invoice, and applicable law.

4. How to request a cancellation or refund

Contact info@erenext.com and include your name, invoice number, service purchased, and the reason for the request. We will review the request against the service status, agreed scope, this policy, and applicable law.

5. Payment disputes

If you believe a charge is incorrect or a service issue has not been resolved, please contact us promptly so we can investigate. Nothing in this policy prevents you from exercising lawful rights available through your card issuer, payment provider, or applicable law. Erenext may provide accurate records of the invoice, authorization, service delivery, communications, and this policy when responding to a payment dispute.

6. Refund method

Where a refund is approved, it will normally be returned through the original payment method where reasonably possible. The time for the funds to appear may depend on the payment provider and the client’s financial institution.

7. Contact

Erenext LLC
1500 N Grant St Ste N
Denver, CO 80203
United States
info@erenext.com
+1 657 247 6757